Shipping Policy – Polarna Ebikes

Shipping & Processing Times

At Polarna Ebikes, we work hard to ensure every order is processed and delivered as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or holidays.

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Estimated Shipping Times

United States

• Standard Shipping: 5–10 business days

Europe

• Standard Shipping: 6–12 business days

International Shipping

• Delivery time: 7–15 business days

Shipping times may vary depending on your location, customs processing, weather conditions, or carrier delays.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email allowing you to monitor your shipment in real time.

You can track your order anytime through our tracking page.

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Shipping Fees

Shipping fees are calculated at checkout depending on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or regions.

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Delayed or Lost Packages

If your package is delayed, please allow additional time for carrier updates.

If your tracking information has not updated for several days or your package appears lost, contact our support team and we will assist you as quickly as possible.

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Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Polarna Ebikes is not responsible for packages shipped to incorrectly provided addresses.

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Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

We will work quickly to resolve the issue.

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Contact Us

For shipping questions or support inquiries, contact us at:

Email: contact@urbanebike.store

Thank you for choosing Polarna Ebikes 🚴⚡